Performance Appraisal

How to resolve employee grievance on his performance appraisal rating, when he is confidence for “He has done his job excellent"

We are practicing the PMS (Performance Appraisal Systems), using BSC (Balance Scorecard) and measurable Objective, which are having well defined KRA (Key Responsible Area) align with the Role and Business Matrix. (The PMS is online using SAP-HCM)

We covered all employees from MD (Managing Director) to Executives level.

As per the company guideline we adhere to following:

- Have to use the Omega/ Bell Curve.
- Adhere with budgetary compulsion.

We are doing periodically assessments of the employees, providing feedback of his/her performance to individuals, but still few employees are presenting the issue of their Appraisal Rating, which is got effected due to “forced” use of Omega/Bell curve.

- Our Company shows positive financial growth.
- As usually HR always remains in employees FIRE range.

My Questions:

1. How to make understand individuals on the Performance Rating.
2. Is there any other effective PMS (Performance Managements System) with more transparency and effective employee’s satisfaction value?

Regards,
Ravish