Deniese Mack's Page

The next meeting with your employees starts out with you
saying, “Let me share with you a letter I wrote to one of
our vendors…”

Companies love it when they receive appreciation letters
about their employees, their products and the customer
service they deliver. If you love what a company or
individual has done, write the CEO or president a letter.
Then, share that letter with your own employees. What can
be learned from your positive experience? Can you do
something similar in your business? Y… Continue

Do What Is Not Expected

Most people do what they are supposed to do - what is expected by the customer. When
someone goes out of the way to help us, we are surprised. Our expectations are exceeded.

Doing a little something extra or special is not difficult. Sometimes it means just doing
whatever you are supposed to do with a positive attitude. Other times it might mean going out
of your way or making an extra effort to help a customer. Anybody can be okay - average. It
is the excellent people… Continue

On this past weekends April 4, 2009 show we experienced technical difficulties the first 7 mins. of the show. I wanted you to know so you wouldn't miss this powerful show. Just fast forward the media player until you hear me talking. Thank you for your patience.

Deniese
Encouraging Your Faith Broadcast
www.blogtalkradio.com/deniesemack

We are coming down to the last days of Nat'l Womens History Month, and it has been AWESOME! We have had some wonderful topics from women. But now it's time for you to call in and honor a special woman that has done something historical, or just call in and honor a woman wheather it be mother, sister, aunt, grandmother, friend, 1st Lady, Minister, etc.. and let us know something special about them. Call all your friends and relatives and let them know that we are honoring as many women as we can… Continue

Customer Service Rules - The Numbers Prove It

Companies who make customer service one of their priorities
not only delight their customers; they also delight their
investors.

The stock market has been crushed, as of late. I'm not an
economist, but I recently found some interesting
information that may give an investor an edge, and it is
all because of customer service.

The connection between stock prices and customer service
cannot be ignored. While we don't have data through the
current tumu… Continue